different sellers for these items or remove these items from your cart. Please contact Customer Service via sales@tcgplayer.com if you have any questions or concerns." Has anyone else had this happen? Privacy Policy. i'll try to escalate via TCGplayer and see they step in thanks after they didn't response I just used customer service to contact TCG not escalate directly from the order. An error occurred while loading your save for later products. Sending along a friendly initial response like this one from our article on Prewritten Responses will keep the buyers guard from going up, and will make them easier to work with: We're sorry to hear that your cards arrived in a condition you did not expect! Cincinnati, OH. (including the initial specifications). . Meet with a Retirement Plan Specialist; Request a Callback; Retirement Plans. Suppose your customer hasn't received a refund and reached out to you about it. Well supply your first and last name to to make picking up in store fast and easy. [RANK:S] Mint Although it is treated as a beautiful item, it may be in this state even if there are minute scratches, fine threads, etc. $0. FUll of scams and sceamers. Please try again or contact customer support. Individual Sellers - TCGplayer Marketplace. The Brothers' War. Sending along a friendly initial response like this one from our. From here you will be able to see all of the orders To account for this, our Card Condition Guide defines Near Mint as cards that: As a general rule, its best to work from the position that you may have actually made the mistake yourself, even if you are 99.9% sure that you conditioned your card correctly. TCGplayer's Authentication Center experts authenticate, pack and ship cards from thousands of local game stores 24/7. If you follow all the steps above and maintain a friendly and helpful tone throughout your interaction with the buyer then you should be able to quickly resolve the dispute and get back to listing and shipping and best of all: making money! Your Customer Success Manager is your guide to all of TCGplayers tools and services. Once we receive your escalation, our Customer Service team will review the order, the messages, and the buyer and check to see if there is a pattern of condition complaints. Contact form. Reddit and its partners use cookies and similar technologies to provide you with a better experience. of course I have, no responseI contacted the seller, no response, I sent e-mail to TCG no response to escalated I sent 3 more e-mails to TCG. So, if you sent a NM card, and the buyer claims it is LP, then you could start off with an offer of a 10% refund. As always, if you have questions for our Customer Service team at any point during this process, you can send us a message using the methods above and we can step in before the issue has been fully resolved. Right now I have 2 tickets open since Wednesday (3 days ago) Just curious if anyone has had the same experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. [BRO] Gwenna, Eyes of Gaea - @aishawakatsuki preview, Press J to jump to the feed. POP APR SHOP. Benefits: life insurance, medical, vision, 401k, dental, Job Description. New! It's a scam. Address 2: #3267 City: Syracuse St: NY Zip: 13220 Phone: 8662429519 Email: this-is-a-TCGplayer-Direct-Order@TCGplayer.com Find an office near you Another possibility is that the buyer, not being a professional who works with cards on a daily basis like yourself, has not reviewed our Card Condition Guide or that they have some unrealistic expectations of how a Near Mint card should look. Game Night: Free for All. Japanese Pokemon TCG Peerless Fighters Galarian Moltres V 078/070 PSA: 10 PSA: 10 Condition: MINT. You know the 1st people you're supposed to contact. Value. You can always email us at prosupport@tcgplayer.com so we can connect you. Save for Later also allows you to move items from your cart to keep them in view for later purchase. FULLY TRACKED. Our Address is: Retirement Support Center; . Next email TCGplayer's customer service team via sales@tcgplayer.com, with your order number, PayPal transaction number, and that you are submitting repayment for this order received after a refund. 0. SECURE PAYMENT. Gold Star Sellers. Our apologies for the error. In the event where the distributor is clear that there are no foreseeable waves of release, we will proceed with the refund . I've waited over two weeks just to get a single reply after emailing them several times. Seller Name. Yu-Gi-Oh! EBAY 4ever!! Our customer service department is available by phone at (800) 943-9179 from 8 AM to 6 PM CST, Monday through Friday, to provide additional assistance as needed. Please check the product detail page for any item-specific shipping restrictions. Was just issued a full refund by TCGPlayer Customer Service directly with no contact from seller. I like TCGplayer and use it almost exclusively but this is making me wary. Vanguard and Wei Schwarz are bushiroad All Rights Reserved.Privacy Policy|Terms of Service, We provide a dedicated Customer Success Manager (or CSM) to every brick and mortar retailer. Tcg player help: how do I ship a card cheap with tracking. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thank you for your Pay Later order. If this is acceptable, please let us know and we will take care of that partial refund right away. So, if you sent a NM card, and the buyer claims it is LP, then you could start off with an offer of a 10% refund. Value. do I just file dispute with my Credit card company? Kat Hart is the Director of Customer Service at TCGplayer where she currently leads our Customer Service and Customer Success teams, All the great services that benefit your store, All original content herein is Copyright TCGplayer, Inc. TCGplayer.com" is a trademark of TCGplayer, Inc. No portion of this website may be used without expressed written consent.All rights reserved.Magic: The Gathering and its respective properties are copyright Wizards of the Coast. 24. When resolving Direct by TCGplayer orders, our customer service team uses the rule of thumb outlined above: if we do not have a price point to compare to, like an actual listing for the card at the next condition down on the marketplace, we offer a 10% refund for each step down in condition. Institutional Advisory Spend less time worrying about managing your institution's finances and more time on running a successful organization. Contact Your Advisor; . If the buyer does not want a partial refund, then the next step will be to offer to send the buyer a prepaid mailer to retrieve the card in question. , CUSTOMER SERVICE. Most of the time, the delay is on the bank's end. Sometimes there will be some unique quirks to the scenario that you havent encountered before so our team will be able to guide you through to the best resolution for both the buyer and you, the seller. TCGPLAYER.COM is a website that allows for people to purchase you cards or vis versa, which tcgplayer.com acting as a POS system. Grades (Click to show prices by grade) Number. In the past anytime I have had a problem with an order TCGPlayer's customer support has stepped in and taken care of the issue within 24 hours. Shop Comic Books. Globally, we bring the people to you. 164 listings on TCGplayer for A.I. TCG Advisors Hotline: 512-600-5204 . Chamber of commerce: 68953801 VAT/btw-id: NL001762653B61. One Piece TCG Super Pre-Release Winner Champion Monkey D. Luffy P-001 PSA: 10 | One Piece TCG Single $ 1,999.99 Earn 3,999 JPoints (worth AUD $ 40.00 ) Details On the buyers side, it allows for customers to order as many items . Some buyers will be satisfied with a small refund to reflect the difference in condition. These orders will display with the following information in your system: First Name: TCGplayer Last Name: RI Address 1: 5640 E. TAFT RD. If you'd like to cancel your pre-order before release day, you need to contact the supplier directly using the following method. Find and open the message thread for the issue you'd like to escalate. almost 95% of cards did show up, but some cards never showed up, and with same vender with separate order that order never showed up. This field is for validation purposes and should be left unchanged. Refund Not Received Email Template. Great prices & free shipping on orders over $50 when you sign in or sign up for an account. if you go into your order history, you can find the botched order and send a message to the seller detailing your problems. It's a scam. Click the Messages tab in your Seller Portal. If the card is particularly valuable and this is a domestic order, youll also want to have tracking for the return mailer itself, so that we can cover you in the event that the card goes missing in the mail. Usually there is at least a 12-hour window after the order is placed to try to adjust some items, ask to combine shipping costs from multiple orders to . If we determine that the buyer is behaving in bad faith, we will lock or terminate their account so that they cant continue to cause trouble for sellers. In that case, you should act as if you're responding to a customer complaint: with empathy, sincerity, and clear intentions to resolve the problem. THENEXTBIGTH1NG: 07/26/2022: 5 out of 5: No comment left: luis p8597: 08/18/2022: 5 out of 5 . Had to contact TCGplayer customer service to process a refund. Theyll keep you informed about any new programs that could benefit your business. To help you meet your stores unique goals, we provide our retailers with a dedicated Customer Success Manager who will help you discover and navigate our tools. To see if items are available from another seller, go to the product detail page. Only 1 left in stock. We provide a dedicated Customer Success Manager (or CSM) to every brick and mortar retailer. Please keep in mind that, in some cases, PSA started recognizing certain varieties within specific sets long after the company began grading the issue. In general we assess a 10% partial refund per degree of condition difference. Havent met your CSM yet? A deposit of up to 30% or a fixed value per product is payable upon ordering. Some buyers will be satisfied with a small refund to reflect the difference in condition. Have confidence knowing that the cards you ordered are right every time. There is a Seller Block in place which prevents you from placing orders with one or more sellers in your cart. [RANK:A A popup will appear that reads: Any orders that you sell under TCGplayer Direct should NOT be shipped individually. Cookie Notice e-mail back from them, the very 1st e-mail was sent out 2 weeks ago to TCG player. Greetings [redacted],My name is Kat and I'm the customer service manager here at TCGplayer HQ. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2022 Weiss Schwarz Hololive Premium Booster. Most transactions on TCGplayer happen without any muss or fuss: a seller lists a card using our handy pricing tools and a buyer sees the listing on the marketplace and snags the card. This article aims to walk our sellers through a common buyer complaint: the card(s) they received are not in the condition that the card was listed in. TCGPlayer's response time has been abysmal. I put an almost 700 dollar order in on June 23rd. Click on the "Email Vendor about this order" and let the vendor know what adjustment you are looking for. Within the thread, click the "Escalate This Thread" button. Although your refund capabilities are currently on hold, you are able to perform all other tasks associated with your TCGplayer account. Cardfight!! Enter and customize your listings with your smartphone or tablet. and its respective properties are 2020 Studio Dice/SHUEISHA, TV TOKYO, KONAMI. [RANK:A] Near Mint There are small scratches or scratches on the edge or surface of the card, small white chips, or slight dullness. Access Your TCGplayer Shopping Cart. Starting off on the defensive, and pushing back on the buyer will usually only make the situation more difficult to resolve. We're happy to help if you have any problems with an order on TCGplayer.com. Sales. I purchased some what lower-price range cards on TCG player about a month ago. Individual Sellers - TCGplayer Marketplace. will keep the buyers guard from going up, and will make them easier to work with: Starting with the offer of a partial refund can save you some time and money by avoiding having to send a prepaid mailer as outlined in our, Refund and Return Policy For Delivered Singles. You can always email us at. Find My Package; Grading Specials; Cert Verification; Order Status; . ". For most sellers it probably doesnt make fiscal sense to send a mailer to retrieve a 25 cent card that is in dispute, so they will just refund the card in its entirety and call it a day. Starting off on the defensive, and pushing back on the buyer will usually only make the situation more difficult to resolve. Value. Restrictions prevent sellers from shipping certain products to all geographical locations. I've sent message via directly through TCGplayer but was no response. go to your Order History page. If you want the sellers in your order to ship before that date, please remove any Presale Items. so I've sent multiple e-mails directly and via their website asking TCG player to step in, " well do our best to get back to you within 24 hours. To account for this, our Card Condition Guide defines Near Mint as cards that: . thank youq. We will send you an e-mail to confirm when it's available. TCG is the fiduciary partner you need by your side to help with the ever-changing aspects of your journey. I believe this is what you are talking about, and I sent 3 e-mail to that address since seller never responded. Contact - YuGiOh - If "Ignister A.I.Land" is in your Field Zone: Reveal 1 "Ignister A.I.Land" in your hand; place it on the bottom of the Deck, and if you do, draw 3 cards. POP APR SHOP. 0. The products in your order may only be available for a limited time so please be sure to visit our store as soon as possible to complete your purchase. An error has occurred while sending your product list to the seller. I got a vmax crowbat and a crowbat v from seperate single packs, and a cinderace vmax and a cinderace v from seperate single packs all in the same purchase order tell me the odds of getting two pokemon (bad cards) of the vmax and v types from 4 seperate single packs all in the same order. Once we receive your escalation, our Customer Service team will review the order, the messages, and the buyer and check to see if there is a pattern of condition complaints. Press question mark to learn the rest of the keyboard shortcuts. They take good cards out of packs then reseal. !" Detailed Ratings. Havent met your CSM yet? Likelihood of customers making future purchases. Our Operations Manager Seth has attempted to contact you via phone regarding this but has unfortunately been. r*****@tcgplayer.com +1******78 Paul Appelbaum Board Member p*****@tcgplayer.com +1******78 View Other Contacts Contacts By Department Total Contacts: 151 Sales (2) Marketing (12) Engineering (38) IT & IS (22) Operations (14) Finance (15) Human Resources (10) Support (14) Other (24) Start free trial FAQ What is TCGplayer.com's official website? Customer Service. Sell Your Collectibles to Millions TV Tokyo.Privacy Policy|Terms of Service. A few days after that, the seller gets paid - awesome! oh this i didn't do, let me check right now! Auction Price Totals. Another explanation might be that you missed a smudge, or indentation, or a small crease - possibly due to not having a bright enough light source in your workstation or because you had other things on your mind. or that they have some unrealistic expectations of how a Near Mint card should look. Get Help and Give Feedback Your Customer Success Manager is your guide to all of TCGplayer's tools and services. Thank you! Then i also didn't see where you escalated to tcgplayer after a couple of days of no response or not getting what you wanted. Finally reached my post office on the 28th. A diverse community of players devoted to Magic: the Gathering, a trading card game ("TCG") produced by Wizards of the Coast and originally designed by Richard Garfield. You will be responsible for helping customers by providing product and service information and resolving technical issues. (including the initial specifications). If you dont have a Customer Success Manager yet and youd like to get started with TCGplayer. Alternatively, you can fill out our help request form here. To continue with your checkout, you must either select By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can always email us at prosupport@tcgplayer.com so we can connect you. so what I have I not done what I am suppose to do? 5640 E. Taft Road, #3267; The buyer/seller vbase is a straight cesspool. TCGPlayer Vs Channel Fireball Vs Troll and Toad (for MTG TCG Meta Snapshot: Tri-Brigade November 2021 - YGOPRODECK. Scan to Sell Your Cards on the TCGplayer App Turn your cards into cash with the TCGplayer App. When resolving Direct by TCGplayer orders, our customer service team uses the rule of thumb outlined above: if we do not have a price point to compare to, like an actual listing for the card at the next condition down on the marketplace, we offer a 10% refund for each step down in condition. I am not mad at the seller, because there was a "winter storm" and I understand package could be just got lost on its way. After the entire dispute has been handled, if you feel that the buyer may have been dishonest, or that youre concerned that they might be having a lot of condition issues (or if this is a name youve seen before and youve encountered similar order disputes with them) you can always use the Escalate This Thread button within the message you have open with your buyer and fill in any relevant details. me either, usually I never have to send email to TCG in the first place, New comments cannot be posted and votes cannot be cast. Email * First Name. $20 to $25 Hourly (plus commission) Full-Time. Richard Garfield talking about MTG being a game first {Self} Magic the Gathering Avacyn the Purifier Cosplay! Theyll also relay your feedback about Pro tools to the TCGplayer Product Team so we can continue to improve those tools. Reviews. Once we receive the card back at our store we will then process the full refund. 5640 E. Taft Road . TCGplayer.com is the leading digital marketplace for collectibles, providing more opportunities than any other platform to connect customers with sellers like you. 2022 Metazoo Seance. Shows "delivered" on the 29th ,and signed for by me. US. Sales. As a result, some of the population data may not reflect accurate numbers since there may have been significant amounts of cards graded before PSA began noting the variety . Order Oberon Company Tcg40 Ppe4 Coverall Size S, TCG40-CVL-S at Zoro.com. Given that the card we sent you was supposed to be ____________________ and you found it is ____________________, we would be happy to provide you with a partial refund of ____________________ of the value. Responsibilities: After the entire dispute has been handled, if you feel that the buyer may have been dishonest, or that youre concerned that they might be having a lot of condition issues (or if this is a name youve seen before and youve encountered similar order disputes with them) you can always use the Escalate This Thread button within the message you have open with your buyer and fill in any relevant details. Alternatively, If you would rather receive a full refund by returning the card, just let us know and we will send a postage paid return mailer to you. Every so often though, a problem will occur with an order, due to either a difference in the buyers expectations, damage incurred in transit, or perhaps because of an oversight on the sellers part. I've sent e-mail directly to " sales@tcgplayer.com " and used their own Customer Service link as well. If youd like to save the sale and send along a replacement copy (and the buyer prefers a new copy as opposed to a full refund) you can also send that copy in the package containing your prepaid mailer and the buyer can pop the disputed card in the return mailer and have their replacement delivered at the same time. "If the Seller does not respond or is unable to resolve the issue to your satisfaction, please contact TCGplayer Customer Service directly by sending an email to sales@tcgplayer.com so that we can assist you." I believe this is what you are talking about, and I sent 3 e-mail to that address since seller never responded. Customer Service Manager McCollister's Global Services, Inc. Burlington, NJ 11 hours ago Be among the first 25 applicants If they are unresponsive, then you can bring it to the TCGplayer team and they should be able to offer you a refund or replacement. Your CSM is invested in understanding your business and helping you achieve your goals. For more information, please see our Please try again or contact customer service. Terms and Conditions Shipping . Auction Price Totals. If you need a change made to your order you should contact the seller as soon as possible after placing the order to try to have them adjust or cancel it before the order has shipped. . TCGPlayer Customer Service. 2022 Digimon Japanese Booster 11: Dimensional Phase. Grades (Click to show prices by grade) Number. its not much money but why is TCGPlayer not responding? Every so often though, a problem will occur with an order, due to either a difference in the buyers expectations, damage incurred in transit, or perhaps because of an oversight on the sellers part. Our team is your team, and you can contact your CSM whenever you have questions, comments or concerns. Grades (Click to show prices by grade) Number. Some of the most common requests that our Customer Service team fields on a daily basis are feedback removal requests. iiPaladin: 08/26/2022: 3 out of 5: . I have opened a PayPal dispute to get my money back since TCG's customer service seems to have gone down the gutter. Universes Beyond: Warhammer 40,000 . DO NOT ORDER!!! Cardfight!! Alternatively, you can fill out our help request form. Running a collectible gaming business is no easy feat. Team TCGplayer is always in your corner providing the support you need to streamline and grow your business. Orders $50 and Up* Ship Free Auction Price Totals. SITE NAVIGATIONMAIN MENU -> POKEMON TCG -> SM11.5 HIDDEN FATESA wild set loaded with all-time favorites, the Pokmon TCG: Hidden Fates expansion is a collector's dream and a player's . The Right Cards, The Right Condition, Every Time. Problem is, I never signed for it. Contact our Customer Service Team at here if you have any questions or issues with your order. If the card was sent as NM and the buyer says its MP, then a 20% refund would make sense, and so on.If the buyer does not want a partial refund, then the next step will be to offer to send the buyer a prepaid mailer to retrieve the card in question. $0. Received refund from TCGplayer customer service. In addition to answering your questions, your CSM will listen to your needs and suggest the best solutions. . After Logging into the store, It doesnt even make sense to use them. 0. I hope its just a one time anomaly. but TCG player customer support never answering anything is bit hard to understand. Megan Burns is the Sales Manager at TCGplayer where she helps you discover and navigate the services you need to grow your business. Phone. Create an Account Subscribe to Seller News > Pricing of products and services. Some sellers have a threshold in mind for cards that they are willing to write off. Please feel free to leave us feedback about your shopping experience after you have received your order. An error has occurred while processing your PayPal payment. Once the card makes its way back to you, just go ahead and issue a full refund (if the buyer did not want a replacement) to the buyer and you can then check the card out and see if you need to reevaluate your initial condition that you assigned and relist it at a lower condition, or if the card looks good enough to you, you can just relist as normal and chalk it up to the buyer not having a perfect grasp of our Condition Guide. Yu-Gi-Oh! POP APR SHOP. TV Tokyo.Privacy Policy|Terms of Service. Contact Customer Service; Find Forms; Plan Information; Submit Your Paperwork; Private Wealth Clients. When receiving a condition complaint, your first thought might be, Hey, I know that card, I packed it myself and it was in great condition! That may actually be the case, but unfortunately a lot can happen to a card as it makes its trek through the mail system, and damage, while rare, is not outside the realm of possibility. [RANK:A] Near Mint There are small scratches or scratches on the edge or surface of the card, small white chips, or slight dullness. Our team is your team, and you can contact your CSM whenever you have questions, comments or concerns. If the card is particularly valuable and this is a domestic order, youll also want to have tracking for the return mailer itself, so that we can cover you in the event that the card goes missing in the mail. Expedited shipping. carlos q6043: 08/24/2022: 5 out of 5: well priced arrived in good condition: jane f6459: 08/05/2022: 1 out of 5: In addition to answering your questions, your CSM will listen to your needs and suggest the best solutions. If the card was sent as NM and the buyer says its MP, then a 20% refund would make sense, and so on. CONTACT PSA (800) 325-1121 (949) 833-8824 (Outside U.S.) (877) 888-1318 (Set Registry) You define where you want to go and our advisors will help you get there. This article aims to walk our sellers through a common buyer complaint: Another possibility is that the buyer, not being a professional who works with cards on a daily basis like yourself, has not reviewed our. and its respective properties are 2020 Studio Dice/SHUEISHA, TV TOKYO, KONAMI.
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